Publications

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Scientific Publications

2023

Building User Journey Games from Multi-party Event Logs
Paul Kobialka, Felix Mannhardt, Silvia Lizeth Tapia Tarifa, Einar Broch Johnsen
Lecture Notes in Business Information Processing, Volume 468, pp. 71-83, Springer.
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Involving Users in the Development of a Modeling Language for Customer Journeys
Ragnhild Halvorsrud, Odnan Ref Sanchez, Costas Boletsis, Marita Skjuve
Software and Systems Modeling, pp. 1-30, Springer.
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2022

Weighted Games for User Journeys
Paul Kobialka, Silvia Lizeth Tapia Tarifa, Gunnar Rye Bergersen, Einar Broch Johnsen
Lecture Notes in Computer Science, Volune 13550, pp. 253-270, Springer.
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What Averages Do Not Tell: Predicting Real Life Processes with Sequential Deep Learning
István Ketykó, Felix Mannhardt, Marwan Hassani, Boudewijn F. van Dongen
Proceedings of the 37th ACM/SIGAPP Symposium on Applied Computing (SAC '22), pp. 1128–1131, ACM.
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2021

How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements?
Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale
Proceedings of the Industry Forum at BPM 2021 co-located with 19th International Conference on Business Process Management (BPM), Volume 3112, pp. 15-26, CEUR-WS.
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Designing a Modeling Language for Customer Journeys: Lessons Learned from User Involvement
Ragnhild Halvorsrud, Costas Boletsis, Enrique Garcia-Ceja
Proceedings of 2021 ACM/IEEE 24th International Conference on Model Driven Engineering Languages and Systems (MODELS), pp. 239-249, ACM/IEEE.
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Smart Journey Mining for Improved Service Quality
Ragnhild Halvorsrud, Felix Mannhardt, Einar Broch Johnsen, Silvia Lizeth Tapia Tarifa
Proceedings of 2021 IEEE International Conference on Services Computing (SCC), pp. 367-369, IEEE.
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