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Scientific Publications

Journal paper - Software and Systems Modeling (SoSyM 2023)
Halvorsrud, R., Sanchez, O.R., Boletsis, C., & Skjuve, M.
Involving users in the development of a modeling language for customer journeys
Softw Syst Model  (pp. 1-20) DOI:
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Conference paper at Symposium on Applied Computing (SAC 2022)
Ketykó, I., Mannhardt, F., Hassani, M., & van Dongen, B. F. (2022, April).
What averages do not tell: predicting real life processes with sequential deep learning.
In Proceedings of the 37th ACM/SIGAPP Symposium on Applied Computing (pp. 1128-1131)
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Conference paper at the Industry forum of Business Process Management (BPM 2021)
Hansson, M., Angel, K., Mannhardt, F., & Kvale, K. (2021).
How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements?
In Proceedings of the Industry Forum at BPM 2021 co-located with 19th International Conference on Business Process Management (BPM 2021), Rome, Italy, September 6-10, 2021 (pp. 15-26).
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Conference paper at MODELS’2021
Halvorsrud, R., Boletsis, C., & Garcia-Ceja, E. (2021, October).
Designing a Modeling Language for Customer Journeys: Lessons Learned from User Involvement.
In 2021 ACM/IEEE 24th International Conference on Model Driven Engineering Languages and Systems (MODELS) (pp. 239-249). IEEE.

Conference paper at Services Computing Conference (SCC’2021)
Halvorsrud, R., Mannhardt, F., Johnsen, E. B., & Tarifa, S. L. T. (2021, September).
Smart Journey Mining for Improved Service Quality.
In 2021 IEEE International Conference on Services Computing (SCC) (pp. 367-369). IEEE.